BARROW BRAIN AND SPINE

Care Coordinator

DO YOU HAVE WHAT IT TAKES TO BE PART OF OUR WORLD-CLASS TEAM?

At Barrow Brain and Spine, each team member is dedicated to the highest levels of performance, integrity, collaboration and commitment to patient care. These are not just words on a page, this is our culture. If you are looking for an extraordinary work environment dedicated to enhancing the lives of our patients and team members, we look forward to hearing from you.

FLSA: Non-Exempt

Position Summary:

The Care Coordinator performs secretarial duties utilizing specific knowledge of medical terminology, hospital/clinic, and laboratory procedures. Duties include scheduling appointments, clinical patient care, billing and compiling documents pertinent to patent care electronically in the appropriate medical record.

Essential Job Accountabilities:

• Registers new patients in the electronic medical record prior to scheduling the appointment that includes demographic and insurance information.
• Ensures all initial consultations, pertinent notes, lab slips, radiology and pathology reports are available to the physician prior to patient arrival.
• Opens chart encounters in Centricity, provides historical reference by maintaining patient records.
• Facilitates patient clinic by greeting and rooming patients.
• Enters/updates medications, take vitals and record assessment in the patient chart for physician review.
• Enters orders and E-Prescribe information and creates clinical visit summaries.
• Schedules follow-up appointments as required.
• Communicates with each physician’s staff regarding surgery scheduling, imaging needed, etc. for continuance of patient care.
• Performs clinic room inventories and restocks as necessary.
• Assists Care Coordinator and Practice Coordinators with orders as needed.
• Completes patient check-in process.
• Assists Recall list for physicians, creates diagnostic reviews, completes orders as testing is received and follows-up on non-compliant orders.
• Represents physicians by screening incoming telephone calls; recording and transmitting messages; scheduling, receiving, and announcing scheduled patients and visitors; screening unscheduled patients and visitors; arranging referrals to other health care providers; scheduling appointments for consultations, x-rays, lab tests, physical therapy, MRI's, CT scans, etc.
• Maintains patient confidence and protects operations by keeping information confidential and following HIPAA guidelines.
• Maintains office supplies inventory by checking stock, anticipating department needs, placing and expediting orders and verifying delivery.
• Keeps office equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance and coordinating repairs.
• Updates job knowledge by participating in educational opportunities.
• Enhances physician office reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Provides coverage to other positions as requested.
• Supports BBS Compliance program by attendance in annual training and following compliance guidelines.
• All other duties as assigned or requested.

Additional Job Requirements:

• Reports to work regularly and on time without undue tardiness.
• Maintains positive attitude and demonstrates the utmost in professionalism Dresses appropriately and professionally
• Completes work accurately and in a timely manner
• Excellent oral, written and telephone communication skills, along with tact, diplomacy and strong customer service orientation
• Prioritizes work activities and effectively performs multiple job duties concurrently
• Maintains effective working relationships with physicians, administration, BBS staff members, and hospital personnel.

Basic Education:

• High school diploma or G.E.D.

Preferred Education:

• Undergraduate degree preferred

Preferred Experience:

• Prior experience in a private practice or hospital setting strongly preferred.
• Minimum of 1 year of administrative/medical experience .

Working Conditions:

• Normal office working environment
• Ability to travel to other BBS offices as necessary
• Overtime as required

ABOUT BARROW BRAIN AND SPINE

Barrow Brain and Spine is a physician-owned specialty practice focused in the areas of neurosurgery, advanced spine care and pain management. As a partner of Barrow Neurological Institute, the practice encompasses 30 neurosurgeons and three physiatrists, and performs more than 8,000 surgeries each year. This globally recognized group directs the Neurosurgery Residency Program at St. Joseph’s Hospital in Phoenix, AZ, and serves more than 21,000 patients per year.